Privacy Policy

Introduction

Welcome to MyEq.pro. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. By accessing or using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

• Personal Data:

  Personally identifiable information, such as your name, email address, and demographic information, such as your age and gender, that you voluntarily give to us when you register with the Site or when you contact us.

• Hearing and Profile Data:

  We collect the results from your hearing analyses, including your hearing thresholds at various frequencies, as well as the answers to our personality tests. This data is critical for generating your personalized sound profile.

• Usage Data:

  Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:

- Create and manage your account.

- Compile a personal profile about you to make future visits to the Site more personal.

- Provide you with personalized audio processing based on your hearing and profile data.

- Email you regarding your account or order.

- Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the Site to you.

- Compile anonymous statistical data and analysis for use internally or with third parties for research purposes.

Business Accounts and Data Visibility

If you create an account via an invitation from a company or organization (a 'Business Account'), you agree that the administrator of that Business Account will have access to certain data associated with your use of the platform. This includes, but is not limited to:

- Results from hearing tests and cognitive assessments.

- Usage statistics, such as tracks played and games completed.

- Your name and email address as provided in your profile.

This data is made available to the administrator for the purposes of team wellness evaluation, effectiveness, and general progress tracking. Your personal payment information is never shared with the Business Account administrator.

Disclosure of Your Information

We do not sell your personal information. However, we may share information we have collected about you in certain situations:

- With Service Providers: We may share your information with third-party vendors who perform services for us or on our behalf, including payment processing, data analysis, email delivery, and hosting services.

- For Research: We may use data in an aggregated, anonymized form for scientific research purposes to advance the field of psychoacoustics and personalized sound. This data is not personally identifiable.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Your Rights and Choices

You have the right to access, correct, or delete the personal information we hold about you. You may also delete your account at any time. Please note that deleting your account is permanent and cannot be reversed. You can also manage your communication preferences in your profile settings.

Cookie Policy

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site.

Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have questions or comments about this Privacy Policy, please contact us through the channels available on our website.